Free Weekly Learning
2025 SEPT
Join our free, bite-sized weekly learning sessions designed for founders, leaders, and growth-minded professionals. Each 90-minute session delivers practical tools you can apply immediately—covering a variety of practical topics in a concise, interactive format designed to help you learn something useful and apply it right away. The sessions are open to everyone. Register at the topics below to secure your spot and attend.
LEAN In Customer Experience
by Kelli Ng
(Kuala Lumpur GMT +8)
18 Sept (Thu) - 4:30 PM - 6:00 PM
Online - Microsoft Teams
Session Description
Ready to WOW your customers?
This FREE 1.5-hour session, led by Kelli Ng, General Manager of Lynch Pin Holdings and 2 Second LEAN Coach at LEAN People Here, discover how small improvements can create big customer smiles. We’ll share real stories, explore who your true customers are, and practice the simple 5 Whys tool to fix issues at the root. Quick, fun, and practical—you’ll leave with one action you can use right away.
What You’ll Learn:
- 👥 Who’s Your Customer? – See beyond external clients to your internal team.
- 🔍 Find the Root Cause – Solve recurring issues with the 5 Whys.
- 🚀 Small Wins, Big Impact – Take away one action to level up your customer experience this week
Don't miss this opportunity to gain financial literacy and contribute more effectively to your company's success!
LEAN In Customer Experience
by Kelli Ng
(Kuala Lumpur GMT +8)
18 Sept (Thu) - 4:30 PM - 6:00 PM
Online - Microsoft Teams
Session Description
Ready to WOW your customers?
This FREE 1.5-hour session, led by Kelli Ng, General Manager of Lynch Pin Holdings and 2 Second LEAN Coach at LEAN People Here, discover how small improvements can create big customer smiles. We’ll share real stories, explore who your true customers are, and practice the simple 5 Whys tool to fix issues at the root. Quick, fun, and practical—you’ll leave with one action you can use right away.
What You’ll Learn:
- 👥 Who’s Your Customer? – See beyond external clients to your internal team.
- 🔍 Find the Root Cause – Solve recurring issues with the 5 Whys.
- 🚀 Small Wins, Big Impact – Take away one action to level up your customer experience this week
Don't miss this opportunity to gain financial literacy and contribute more effectively to your company's success!
Persuasive Communication for Business Impact
by Delicia Ng Ly-Ann
(Kuala Lumpur GMT +8)
25 Sept (Thu) - 4:30 PM - 6:00 PM
Online - Microsoft Teams
Session Description
Join us for this week's FREE WEBINAR session on persuasive communication for business impact, led by Delicia Ng, Head of Talent Growth.
What You’ll Learn:
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✅Define persuasive communication and explain why it matters in business contexts.
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✅ Apply the AIM Model (Audience, Intent, Message) to craft persuasive communication.
- ✅ Identify barriers that reduce persuasive impact and practice shifting language to overcome them.
- ✅ Use evidence, emotion, and credibility to strengthen business communication.
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✅ Practice persuasive communication through case studies relevant to workplace scenarios.
Don't miss this opportunity to improve team dynamics and achieve better results!
