Food For Thought
Virtual Series:
People Are Leaving & You Don't Know Why
Nobody quits over one bad day.
They quit over a hundred quiet ones — the ones nobody named.
📅 24 September 2026
🕙 10:00 AM – 12:00 PM
💻 Online
🎙️ Speaker: Kelli Ng
The Guide Who Stopped Showing Up
Kelli had just come back from maternity leave when it started.
Small things. Meetings this guide never missed — including the Scaling Up event Kelli had personally asked her to attend.
Then she stopped coming to their one-on-ones.
When she did show up, she brought Kelli problems instead of solving them — the kind that used to get sorted in one honest conversation between leaders.
Kelli reached out.
The guide asked for time.
"I need to process this properly. Can I send you an email before we talk?"
What came back wasn't the ending. It was the beginning — issues from a year, two years earlier, that Kelli thought were long resolved.
It Was Never About Who Cared More
Kelli sat with the email for a while. What had she missed. What hadn't she said.
When they finally talked, she just listened — properly, not waiting for her turn. Then she asked: can I share more of what I actually know?
The guide's answer: "I didn't know that. If I'd known, I wouldn't have felt this way."
It was never one person not caring.
It was a gap between leaders that nobody had closed — and she'd filled it in with the worst version of the story.
Three Things Kelli Wishes She'd Caught Sooner
- People don't leave over one moment. They leave over the gaps nobody filled in.
- Say it out loud, or someone else fills in the worst version of the story.
- Lose one leader's trust, and you risk losing everyone who follows them.
Two Hours. No Muted Mics.
This isn't a webinar you watch.
It's a session with the floor open — live polls, an unscripted Q&A where Kelli answers too, and breakout rooms run by Lynch Pin guides if the room wants to dig further in.
You'll leave having named the one conversation you've been putting off.
Told By The Person It Happened To
Kelli Ng is the General Manager of Lynch Pin Holdings and a Lean Guide. This is her story, first-hand — the guide she almost lost, and the letter that helped bring her back.
Kelli helps leaders and teams put efficiency into motion. With expertise in LEAN, digital transformation, and project management, she empowers organisations to simplify processes, boost productivity, and create space for innovation.
What sets her apart: she believes better systems and caring leadership go hand in hand. Practical. People-first. Always with the human element at the core.
At Lynch Pin, Kelli champions one idea — Better Leaders, Better Culture, Better Business.
Credentials:
- LEAN Six Sigma Black Belt, GLSS, Sept 2025
- Certified 2 Second Lean Japan Experience by Paul Akers (Team 35), 2022
- Certified N1 Japanese Language Proficiency, Ministry of Education, Culture, Sports, Science and Technology, 2015
- Certified Practitioner of Neuro-Linguistic Programming, The Worldwide Institutes of NLP, 2017
- Certified Genovasi – Design Thinking Practitioner, Genovasi Malaysia, 2016
- Certified Practitioner, The 7 Habits of Highly Effective People, Franklin Covey, 2016
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