Leading with Emotional Intelligence
Practical Tools for Today’s Managers
When leadership gets tested under pressure, conflict, and tough conversations, this workshop gives you practical tools to stay composed, communicate clearly, and lead people with empathy and accountability.
Join “Leading with Emotional Intelligence: Practical Tools for Today’s Managers” to gain practical, immediately applicable Emotional Intelligence tools to:
✅ Self-regulate under pressure using the Pause–Process–Respond tool
✅ Communicate with clarity using Nonviolent Communication, I-messages, and assertiveness frameworks
✅ Navigate difficult conversations and resolve conflict using Emotional Intelligence-based strategies including the Thomas-Kilmann Conflict Mode Instrument
✅ Build trust, psychological safety, and stronger relationships without losing accountability
📅 Date: 12 February 2026
🕘 Time: 9:00 AM to 5:00 PM
📍 Venue: Lynch Pin Campus, Radia Offices, Shah Alam
💰 Investment: RM 1,250/pax (HRD Corp Claimable)
𝑺𝒑𝒆𝒄𝒊𝒂𝒍 𝒕𝒊𝒆𝒓 𝒑𝒓𝒊𝒄𝒊𝒏𝒈 𝒂𝒗𝒂𝒊𝒍𝒂𝒃𝒆 𝒇𝒐𝒓 𝒕𝒆𝒂𝒎𝒔 𝒐𝒇 4 𝒂𝒏𝒅 𝒂𝒃𝒐𝒗𝒆.
Fee excludes 8% SST
About your trainer, Delicia Ng Ly-Ann:
Being an educator and leader in the education industry for 20 years and church for 24 years has given Delicia the privilege to connect with different generations and lead them towards a shared purpose. She is greatly passionate about equipping individuals with the necessary Life Skills to discover their life purpose and reach their full potential through curating and facilitating learning programs and coaching.
About the program:
This is a full-day experiential workshop built around discussions, exercises, role plays, videos, and real workplace scenarios so you do not just learn Emotional Intelligence, you practice it and leave ready to apply it with your team.
What you will learn:
- Foundations of Emotional Intelligence: The 4 pillars (self-awareness, self-management, social awareness, relationship management) plus a quick Emotional Intelligence diagnostic
- Emotional Regulation and Composure: Identify triggers, manage stress, and stay grounded during high-pressure situations
- Empathy and Influence: Read behavioral cues, practice empathic listening, and influence beyond authority
- Communication for Leaders: Clarity frameworks (What, Why, How), assertive communication, and structured difficult conversations
- Conflict Resolution with Emotional Intelligence: De-escalation strategies and applying the Thomas-Kilmann Conflict Mode Instrument in real conflict scenarios
- Action Planning: Walk away with a personal workplace application plan and commitments for accountability
Seats are limited. Strengthen how you lead by starting with how you lead yourself.