Leading with Emotional Intelligence
Practical Tools for Today’s Managers
When leadership gets tested under pressure, conflict, and tough conversations, this workshop gives you practical tools to stay composed, communicate clearly, and lead people with empathy and accountability.
Join “Leading with Emotional Intelligence: Practical Tools for Today’s Managers” to gain practical, immediately applicable Emotional Intelligence tools to:
✅ Self-regulate under pressure using the Pause–Process–Respond tool
✅ Communicate with clarity using Nonviolent Communication, I-messages, and assertiveness frameworks
✅ Navigate difficult conversations and resolve conflict using Emotional Intelligence-based strategies including the Thomas-Kilmann Conflict Mode Instrument
✅ Build trust, psychological safety, and stronger relationships without losing accountability
📅 Date: 12 February 2026
🕘 Time: 9:00 AM to 6:00 PM
📍 Venue: Lynch Pin Campus, Radia Offices, Shah Alam
⚡SPECIAL LIMITED-TIME PROMOTION
Checkout by 30 January 2026 with the code LEI-20-MYR-26 to enjoy our one-time offer:
RM 1,000 per pax
(Standard Rate: RM 1,250) | HRDC claimable
About your trainer, Delicia Ng Ly-Ann:
Delicia Ng Ly-Ann is the Head of Talent Growth for the KIAN Group of Companies and the creator of the RE:Life framework. With over 20 years of leadership experience, including a significant tenure at Taylor’s Education Group, she has designed award-winning Life Skills programmes for thousands of participants. An International Coach Federation (ICF) Certified Coach and HRD Corp Accredited Trainer, Delicia specializes in emotional intelligence and conflict management, providing leaders with practical tools to unlock their team's full potential.
About the program:
This is a full-day experiential workshop built around discussions, exercises, role plays, videos, and real workplace scenarios so you do not just learn Emotional Intelligence, you practice it and leave ready to apply it with your team.
What you will learn:
- Foundations of Emotional Intelligence: The 4 pillars (self-awareness, self-management, social awareness, relationship management) plus a quick Emotional Intelligence diagnostic
- Emotional Regulation and Composure: Identify triggers, manage stress, and stay grounded during high-pressure situations
- Empathy and Influence: Read behavioral cues, practice empathic listening, and influence beyond authority
- Communication for Leaders: Clarity frameworks (What, Why, How), assertive communication, and structured difficult conversations
- Conflict Resolution with Emotional Intelligence: De-escalation strategies and applying the Thomas-Kilmann Conflict Mode Instrument in real conflict scenarios
- Action Planning: Walk away with a personal workplace application plan and commitments for accountability
Seats are limited. Strengthen how you lead by starting with how you lead yourself.